Return Policy

Hassle-Free Returns: Your Satisfaction Guaranteed

At The Jay Companies, we take pride in the quality of our products and want you to be fully satisfied with your purchase. If you're not completely happy, we’ve made our return process simple and convenient.

• Eligibility:
  Items must be returned within 30 days of receipt, unused and in their original packaging.

• How to Initiate a Return:
  To start a return, simply contact our customer service team at info@jaycompanies.com or call us at (212) 683-2727. We will provide you with a prepaid return label.

• Refund Process:
  Once we receive the returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to your original payment method.

• Non-Returnable Items:
  Custom orders, final sale items, and gift cards are non-returnable.

• Exchanges:
  Need to exchange an item? Follow the same return steps and we’ll assist you with a replacement.

• Damaged or Defective Items:
  If your item arrives damaged or defective, please reach out within 48 hours, and we will arrange for a prompt replacement at no extra cost.

We value your trust and strive to ensure your experience with us is nothing short of perfect.